Privacy policy

The app

The pUZles app creates no account and asks for no personal information. We ourselves collect no analytics from the app and operate no tracking of our own.

The free version of the app shows banner advertising supplied by Google AdMob. To serve those ads Google receives technical information from your device — typically a resettable advertising identifier, general device and app information, and an approximate location derived from your IP address. That processing is governed by Google’s privacy policy and its advertising terms at https://policies.google.com/technologies/adsopens in a new tab, not by this one. In the European Economic Area, the United Kingdom and Switzerland, the app asks for your consent before making any ad request. Buying the ad-free upgrade stops those requests entirely; the app then never loads the advertising software.

Apart from serving those ads, the app contacts us only when you choose to submit the Feedback form inside it.

Game progress, settings and statistics are stored only on your device, using the operating system’s own local storage for apps. We cannot read that data, and it is deleted when you uninstall the app.

Feedback and the contact form

When you send feedback from the app, or a message from the support form on this website, we receive the message text, the category you picked, the app version and platform, and any contact details you chose to add (Facebook, email or phone).

That information is sent to pUZles by email and is used for one purpose only: to read your message and, if you gave us a way to reply, to reply to it. It is kept in that mailbox for as long as it is useful to support the app, and it is never sold, rented or shared with anyone else.

Contact details are optional. A message sent without them is anonymous to us, apart from what you choose to write in it.

Nothing you submit is written to a database or stored on this website. The server builds an email, sends it and forgets the request.

This website

This website uses a self-hosted installation of Plausible Analytics to count page views. Plausible sets no cookies, stores no personal data, does not follow you across sites and reports only aggregated totals. There is nothing here for you to consent to, which is why you are not being shown a cookie banner.

The website sets no advertising or tracking cookies of any kind. If you start typing a message in the support form, a draft is kept in your own browser’s local storage so you do not lose it; it is cleared when the message is sent and never transmitted anywhere.

Our hosting provider keeps standard server access logs, which include IP addresses and browser user-agent strings. These are used to keep the service running and secure, and are rotated on a short schedule.

Children

The puzzles themselves are suitable for all ages, and we collect nothing from anyone who plays them.

Because the free version carries third-party advertising, the app is not directed at children, and the advertising network’s own age and content controls apply to what is shown.

Your rights and how to reach us

Because we hold nothing beyond the messages you choose to send us, there is usually nothing to access, correct or delete. If you have written to us and would like that correspondence deleted, ask through the support form and we will remove it.

You can reach us through the support form on this site or at the contact address shown on our Google Play listing. Both reach the same mailbox.

Who is responsible

pUZles is a division of Softiviti Inc., a company incorporated in Canada. Softiviti Inc. is the legal entity accountable for the personal information described in this policy — named here so you know who is answerable for it. We handle personal information in accordance with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA). The app is distributed on Google Play by Ousmane Tanou Bah on behalf of Softiviti Inc.

If this policy changes, the “Last updated” date above changes with it.